The good news about obtaining a new Nigerian passport, renewing or having an expired one reissued is that the process is very fast and efficient compared with how it was about 10 years ago. The not so good news about the new more efficient set up includes the fact that regardless of what part of the UK you live, you have to travel to the Nigerian High Commission in the West End of London to complete the passport application process. (A new consulate is now open in Manchester, there is hardly any mention of it on the Nigerian High Commission’s website as at the tip of writing this article).

Nigeria House London
Nigerian High Commission London

The process of obtaining or renewing a Nigerian passport can be broadly divided into two parts: The first part is the online application and payment, the second part involves making an appointment to visit the Nigerian High Commission passport section in London or Manchester to complete the process.

Apply for Nigerian Passport Online (e-passport)
To simplify the application process, the stages you need to go through will be listed. Your first port of call to kick-start the process is Nigerian High Commission website which is: http://www.nigeriahc.org.uk.
1. Once at the website, click on the passport link, you will be taken to a page where you will see all the requirements for obtaining or renewing a passport. Click on the link at the bottom of the options that apply to you.

2. The button you clicked in step one will take you to the homepage of Nigerian Immigration Service, on the top navigation menu, click on Apply Online. On the new page, in the passport section, click on ePassport Application form.
3. You will be presented with two passport types: Standard ePassport and Official ePassport. Select Standard ePassport, confirm the country you are applying from and you will be taken to the next stage which is the payment stage.
3. You will be transferred to a company called SW Global LLC . You are invited to Start Application by login into SW Global. You can only login with Google, Yahoo or Facebook ID, if you do not use any of the aforementioned services, you have to create a openID offered by SW Global LLC. Once you are able to login into SW Global LLC, you need to pay attention to the terms and conditions of using the site and the fact that the credit card you use must be yours (the name must match the name on your application).
4. Once your payment has been collected successfully, you will receive an acknowledgement from SW Global LLC, some of the information on the acknowledgement such as bringing 2 passport photographs with your application is outdated, ePassport does not require you to bring passport photographs, you photo will be taken at the High Commission by the High Commission staff at no additional charge to you.
You will find an up-to-date information on what you need to take to the High Commission on their website.

For passport renewal, here are the items you need to PRINT and take with you to the embassy:

Your old passport (for renewal or reissue)
Completed online passport application form
Online application payment confirmation slip
Online application acknowledgement slip
Appointment booking slip (you get this at step 5 of the process)
Applicable fee in postal order.

5. Now go back to the Nigerian High Commission website, under Immigration navigation find the e Passport appointment booking. Choose a suitable date and slot, you will be asked for your application ID and Reference number, provide it and book an appointment to go to the High Commission. Note that despite booking a slot online, when you arrive at the High Commission you will still have to join a queue, served on first come first served basis.
You also need to be aware that you cannot book same day appointment.

Nigerian Passports ePassport & MRP
Nigerian Passports ePassport & MRP

Second Part of Nigerian ePassport Application Process

Appointment at The Nigerian High Commission for ePassport
So as not to have a wasted journey, you must ensure you have all the documents you are required to bring to the High Commission, if you do not, you will be turned back at the door. The High Commission advertises this telephone number 020 7556 8131 if you have any questions about the application processes. If you are not able to print your documents at home, there is service centre in the High Commission where you can print out the required documents.

Once you are in the High Commission, you will be given a number, just take a seat and relax till you are called to present your documents, once you hand over your documents, you take a seat again until you are invited to the biometric unit’s waiting room. You will eventually be invited to the biometric room where your picture is taken, you sign electronically and your finger print take digitally.
Once you are done with the biometric unit, your visit is complete. You will be given a receipt with your personal details and the date you may collect your new ePassport. It usually take about 8 working days.

Useful Information

  • The passport section is usually open between 9AM and 1 PM. (Not to be confused with this well advertised visit hours visiting hours other than for consular and Immigration purposes are from 11:00am-17:00pm .
  • They don’t like you using a mobile phone on the premises, switch your mobile phone off before entering the High Commission.
  • Customer Services Telephone Numbers: 020 7556 8131; 020 7556 8160; 020 7839 1244. Ext. 231 and 260
  • There is hardly any mention of the Manchester Consular services on the High Commission’s website but it appears the address is:
    Nigerian House
    Appleby House
    Platt Lane, Manchester,
    Greater Manchester M14 5NE


Personal Experience at the Nigerian High Commission London

by Bim Labi
First off, a big thank you to all those who have been kind enough to leave feedback on this post, its helping others who need to deal with Naija High Commission. We received an email from Ms Bin Labi about her experience renewing here passport. Here is a brief excerpt:

hought I will write my experience and how it worked in Nigeria high commission in UK as of yesterday (7th November 2013)

Guy( security) at the door checked confirmation of payment and ask that phone be switched off. You are asked to go downstairs to the waiting area( comfortable sitting area ) there is vending machine for drinks crisps and chocolate towards the back of the waiting area. There is service area for those people that forgot to print the necessary document from the internet at a price( not expensive though)
A small room by the left side on entering the waiting area, you will obtain the a ticket from another security guy ( new!! as people take more than one ticket and give to their friends), for some reason this guy asked for my old passport and didn’t even wait to see it before he gave me a ticket.

You can read her full story here.

By Haba Naija Admin

Temi Odurinde worked in domain name registration and web hosting industry for many years before becoming a web entrepreneur. He is passionate about web and mobile technologies. Temi contribute mainly to Haba Naija Internet and Technology sections. He has a BSc in Computing and Psychology, a postgraduate degree in Internet Technologies. Outside work, he love Oral Storytelling, long distance running and playing Volleyball.

269 thought on “How to Obtain a New Nigerian ePassport or Renew Expired Passport in UK”
  1. I can’t make two trips to London because I’m in Wales can I send someone with an authorisation letter to collect it on my behalf

  2. Why not contact the embassy directly to find out? You can call them on any of this numbers: 020 7556 8131; 020 7556 8160; 020 7839 1244 Ext. 231 and Ext. 260

  3. Hello Temi,

    Thanks for the post, it’s been very helpful. Do you pls know roughly how long it takes to get a renewal? Weeks or months? Thanks

  4. Hello Vivian,
    It took weeks rather than months. The trick is to ensure you take all the documents the need when you visit Nigerian house, that way you will reduce the time you spend at the high commission and the need to go back. Good luck.

  5. Thanks so much for your reply. I was worried I might not get it in time for Christmas, but now that I know it takes just a couple of weeks, I will go ahead and apply immediately. Thanks again.

  6. hi, thanks so much for this… for renewal of e-passport, do i need local govt letter of identification, gurantors form and the likes?

  7. i am a student in the Uk, Nigerian of course but my passport is soon to expire and i want to renew it here in the UK.

  8. No, you do not need need local govt letter of identification, gurantors form etc for passport renewals in UK. What you need to renew your passport after 5 years are:
    Original copy of the old passport of less than 10 years from the date of issue;
    Payment confirmed slip
    £40 British Postal Order made payable to the Nigeria High Commission, London

  9. Hello Temi, pls correct me if I’m wrong. Are there 2 different payments to be made, one on the website ($65) and the other at the consulate (the £40 postal order)? Thanks.

  10. You are quite right, the £40 postal order payment is paid to the consulate when you go there. The second payment of $65 is paid online.

    Thanks

  11. Okay, it’s very clear now. Thanks a lot for your help. I will definitely post a comment when I get it. God bless you.

  12. Sir,i ‘m living in greece now and i want to renew my epassport,but the instruction to pay online is that,the applicant’s name must match with the payment card.and i dont have any of this cards,so how can i pay online in order to renew my epassport?ur urgent answer will help me please.thanks.

  13. Cletus,
    The solution will be for you to get a friend or family with the kind of card they accept to make the payment for you. You need to take not of the item two on the payment instruction page which says:
    THE FOLLOWING USERS ARE REQUIRED TO REGISTER THEIR CARDS BEFORE MAKING PAYMENT ON THE SITE:
    2. CARDHOLDERS MAKING PAYMENTS FOR OTHERS.

    You can find the full instruction here: https://portal.immigration.gov.ng/passport/epassport

    Good luck

  14. hey, many thanks for your response, i have filled the application online and am about to pay… however i thought the postal order fee was 20pounds while the online payment is $65, you say its 40pounds… are you positive abou this?

  15. hey, i actually just called them and got through…after forever.. the man i spoke to said its a 20pound postal order for renewal with the $65 online payment.

  16. hey, been through the fees document link you posted above..and its confirmed $65 online payment and 20pounds postal order for re-issue with new passport. The e-passport is re-issued really even though its a renewal, you have to get a new passport entirely. dont know if that makes sense but anyway..thanks a lot for this post… i will be done soon.

  17. I don’t understand what’s wrong but I can’t make payment online. IkKeep getting a message saying “Connection lost. Please try again later…………….” Has anyone experienced this issue, pls? Thank you.

  18. keep trying vivian.. it will go through.. i had the same issue… whats weird is that after paying and getting the acknowledgemnt slip…there was an appointment date already ont he acknoledgement slip.. so should i still book an appoinment and slot..or not? Naija Naija… SMH

  19. Hi Temi,
    I want to renew my epassport but I want to ensure I go through the right process. Do I need to make a new application via SW Global LLC ?? This is so confusing, please assist me. Thank you.

  20. Fola,
    The application itself is still through Nigerian High Commission, the part of the process that concerns SW Global LLC is when you need to pay the online fee. Try and follow the step by step guide in this tutorial. Let us know if you need any other info.

    Thanks

  21. Hi again Temi,
    I have completed the filling of the application but it won’t take me to the checkout page. I have been on it for 30mins and it’s just loading ? Any suggestions please?

    Thank you.

  22. Hi Fola,
    I did not have that problem when I use the site but looking at the comment left by others it seem you need to try again.

    Cheers

  23. § Submission of Birth Certificate or Sworn Declaration of Age duly signed by Commissioner for Oaths of Nigeria High Commission;
    § Submission of a Sworn Declaration of the loss of Passport signed by the Commissioner for Oaths of the Nigeria High Commission;

  24. Since you are in UK at the moment, its got to be the High Commission in UK you go to. Perhaps you want to phone them first: +(44) 207 839 1244

  25. Thanks, I also want to know of police reference is different from a report, because I’ve been to two different police stations they said they can only give me a reference and not a report.

  26. Its the same thing. They just want evidence that the police has been made aware that the passport is lost .
    Thanks

  27. I am not absolutely sure I have a feeling it may take about 3 weeks. The sooner you start the quicker because if you delay a bit when people going to Naija for December started going to the High Commission, things takes even longer.

  28. Hello Temi, I finally made payment and chose an appointment date and slot number but the interview date on the acknowledgement slip is different. Do I need to reschedule the interview date to match my appointment date, or just leave it and turn up on the date I chose? It’s not very clear. Thanks

  29. Tayo,
    Its at: nigeria House, 9 Northumberland Ave, London WC2N 5BX. In the West End of London.

  30. Hello temi, thanks for this post! I had to look for it again and I followed your procedures step by step, it saved me much headache, fear and unncessary anxiety. However, I am confused about something else, what do you mean by ‘Online application payment confirmation slip’ and ‘Online application acknowledgement slip?’
    Are both documents same thing? I know the confirmation slip is what one gets immediately one has paid for the e passport, right? However, how do I get the online application acknowledgement slip?
    Thanks and expecting your reply!
    Omoby

  31. Hey Omoby,
    You got the payment confirmation slip right. The so called ‘Online application acknowledgement slip?’ is a summary of all the details you provided during the application process, after the final step, you are able to save and print it. That is what the Nigerian High Commission mean by ‘Online application acknowledgement slip?’

    Cheers

  32. Hi Temi,
    Thanks for the well structured post.
    Please i need to get around this.
    As you’ve mentioned in your post that theres an office also in Manchester,
    I’ve just completed the online application form for passport renewal/re-issue.
    As London was the only location available, i’ve selected london.
    Do you know if theres any possibility of re routing to manchester to complete the process?
    If there is, please can you kindly guide me through how to go about it.
    Thanks, i will be expecting your response.

    Cheers

  33. Hello Felix,
    I am based in London so I use the London High Commission but yes, there is a High Commission in Manchester and I have a feeling (but not 100% sure) you can choose to complete the application process in Manchester instead of London despite the only choice in the application process being London. It may be useful to give the High Commission a call on one of their numbers to clarify things.

    If you will be kind enough to update this page once you find out the solution so that others who are closer to Manchester than London will know how to go about thing, it would be fantastic.

    Thanks

  34. Thanks somuch for your reply! I appreciate your prompt response…Yeah, I have printed the online confirmation slip and the other documents too. Now, you said I should go back to the site and book for an appointment.
    My questions are below:
    1) Can I book for a day as Saturday or Sunday?
    2) On the select date, I am seeing some dates in black and cancelled, some in red and cancelled, some in red and black (without cancellation)Please what does it mean?
    3) Likewise, on the select slot dates, I am seeing some dates in black and cancelled, some in red and cancelled, some in red and black (without cancellation) Please what does this mean?
    4)Which would you advise I pick?
    5) How would this affect my time there?
    6)How long does it take to get it done? (because you say on the first visit, one would only be invited to the biometric room where my picture would be taken, signed elctronocally and my finger print)
    7) How long does collection of the e passport take too? (Which I believe is the final stage)
    Thank you once again for your help…I appreciate you!
    Expecting a prompt response.
    Regards,
    Omoby

  35. Thanks for your response Temi.
    I’ve called, asking to know if the process could be completed in their Manchester office, They acknowledged theres an office in Manchester, but unfortunately, the process cannot be completed in Manchester. It has to be in London. So, i’d have to arrange to travel to London to get the process off my schedule.

    Thanks for your time.

    Cheers.

  36. Felix,
    Thanks very much for that update. Its a shame they are making people who live far away from London come to London just to complete a process that could even be completed by post. Good luck when you come to London.

    All the best